Frequently Asked Questions

Made-to-Order & Turnaround Times

How long does it take to make my order?

All of our pieces are made to order, so please allow around 7–14 working days for production. During busy periods, turnaround times may be longer, we will update the announcement bar at the top of the page with the current lead time.

Can I get a rush order?

We do our best to accommodate urgent requests. Please get in touch before placing your order and we'll let you know if a rush is possible. An additional fee of £15 will apply.

When will I receive a proof?

For personalised and custom design pieces, we'll send you a digital proof within 2–3 working days of your order. Production begins once you've approved your proof, so please keep an eye on your inbox!

If you are ordering business signage, such as the personalised tap to connect signs, I will email you with a list of the details I need from you, to make your sign, this will include a high resolution file of your logo.

Personalisation & Customisation

How do I personalise my order?

Simply enter your personalisation details (names, dates, wording, colours, etc.) in the notes or personalisation field at checkout. If you have a specific design in mind, feel free to attach a reference image or contact us before ordering.

if you are ordering a tap to connect sign, we will need to have a consultation with you, to ascertain colours, logos and design ideas

Can I request a completely bespoke design?

Absolutely! We love creating one-of-a-kind pieces. Get in touch with your ideas and we'll work with you to bring your vision to life. Bespoke commissions may require a design deposit.

Materials

What materials do you use?

We work with a range of high-quality materials including plywood, acrylic, and MDF, depending on the product. Each listing specifies the material used. If you'd like a piece in a specific material, just ask!

Are your products suitable for outdoor use?

Our Home decor, is designed to be kept indoors. 

All of our business signage is designed to be used both indoor and outdoor.

Care Instructions

How do I care for my sign?

Different pieces will require different ways of keeping clean.

if your sign has been made out of acrylic:

  • Wipe clean with a soft, dry or slightly damp cloth. Polish works really well on acrylic, make sure it can be used on hard plastics before using
  • if you have a piece with multiple layers of material, use a very soft brush to remove and dust or debris between the layers, cotton swabs also work well for this.
  • if your piece has an engrave and infill(you will be told about this during the consultation process) , avoid wiping this area with a wet cloth, a clean dry cloth should be fine.
  • Avoid harsh chemicals or abrasive cleaners, DO NOT use anything containing alcohol so no to IPA, Acentone, methylated spirits etc as this can craze and crack the material after it has been laser cut.
  • Keep away from prolonged direct sunlight to prevent fading.

For wooden pieces:

  • Avoid storing where there is excessive moisture or humidity.
  • A small amount of polish on a dry cloth should help to bring the wood back to life. 
  • if you have a piece with multiple layers of material, use a very soft brush to remove and dust or debris between the layers, cotton swabs also work well for this.

Shipping & Delivery

Where do you ship to?

We ship across the UK and internationally. Shipping costs and estimated delivery times are calculated at checkout based on your location.

How will my order be packaged?

Every order is carefully packaged to ensure it arrives safely. Fragile items are wrapped and protected to prevent damage in transit.

What if my order arrives damaged?

We take great care in packaging, but if your order arrives damaged please contact us within 48 hours of delivery with photos of the damage and packaging. We'll do our best to resolve the issue as quickly as possible.

Can I track my order?

Yes! Once your order has been dispatched, you'll receive a shipping confirmation email with tracking details where available.

Returns & Refunds

Can I return a personalised item?

Because our pieces are made to order and personalised specifically for you, we're unable to accept returns or offer refunds unless the item is faulty or damaged. Please ensure all personalisation details are correct before placing your order.

What if there's a problem with my order?

Your satisfaction is really important to us. If there's an issue with your order, please contact us and we'll do everything we can to put it right.

Still Have Questions?

Can't find the answer you're looking for? We'd love to hear from you — get in touch and we'll get back to you as soon as possible.